Frequently Asked Questions (FAQ)
Welcome to the Flex Spectrum FAQ page! We’ve put together answers to the most common questions to make your shopping experience smooth and stress-free.
📦 Shipping & Delivery
Q: How long does shipping take?
United States: 7–14 business days
International/Global: 14–30 business days
Q: Do you offer free shipping?
Yes! We offer free shipping on all orders, no minimum required.
Q: How can I track my order?
Once your order ships, tracking information will be uploaded as soon as possible. You can check the status anytime on our Track Your Order page.
Q: Do you ship internationally?
Absolutely we ship worldwide! Please note international delivery may take a bit longer depending on customs and local postal services.
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🔄 Returns & Exchanges
Q: What is your return policy?
We accept returns within 30 days after delivery. Items must be unused and in their original packaging.
Q: How do I start a return?
Simply contact our support team through our Contact Us page with your order details, and we’ll guide you through the process.
Q: Are returns free?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
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💳 Orders & Payments
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options shown at checkout.
Q: Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.
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❓ General Questions
Q: Are your products guaranteed?
Yes, we stand by the quality of our products. If there’s an issue, let us know and we’ll make it right.
Q: Do I need an account to place an order?
No! you can checkout as a guest. However, creating an account allows you to save details for faster checkout and view order history.
Q: What if I never received my package?
If your order hasn’t arrived within the expected timeframe, please contact us. We’ll help track it down or arrange a solution.
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💡 Still need help?
Visit our Contact Us page and let us know what’s on your mind, we’ll get back to you quickly!
